Return Policy
Last Updated: 20 - 12 - 2024
At Shivin Jewels, we are committed to providing you with a positive shopping experience. We understand that sometimes a purchase might not meet your expectations, and we want to make the return and exchange process as easy as possible. Please review our return policy carefully, as it contains important information about the process, timelines, and eligibility. By shopping with us, you agree to the terms outlined in this policy. If you are not fully satisfied with your purchase, we’re here to help you with returns and exchanges according to the guidelines below.
1. Return Period
You have a limited period of 14 to 30 days from the date of receiving your order to initiate a return. If you are not satisfied with the jewelry purchased, you can return it within this period for a refund or exchange. The item must be in its original, unused condition with all packaging, tags, and accessories intact. Items that have been worn, altered, or damaged cannot be returned. To request a return, please contact our customer service team, and we will guide you through the process. Returns outside of this window will not be accepted, so we encourage prompt action if you wish to return your purchase.
2. Eligibility for Return
In order to qualify for a return, the product must be in brand new condition, free from any damage, scratches, or signs of wear. Any item that has been altered or used cannot be accepted for a return. Custom or personalized jewelry pieces, such as engraved items or made-to-order pieces, are not eligible for return or exchange unless they are defective or damaged upon arrival. If you are unsure whether your item qualifies for return, please reach out to our customer support team. We will review your request and provide further instructions based on the nature of the return.
3. Return Process
To initiate a return, please contact our customer service team by email at support@shivinjewels.com or call us at +1 (800) 123-4567 within the return window. You will be asked to provide your order number and details of the item you wish to return. Once your return is approved, we will provide you with instructions on how to return the item to us, including the return shipping address. Please ensure that the item is securely packed in its original packaging to prevent damage during the return shipment. You are responsible for the return shipping costs unless the item is defective or damaged, in which case we will cover the return shipping.
4. Refunds
Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued to the original payment method used at the time of purchase. Please note that depending on your payment method and financial institution, it may take 5-10 business days for the refund to appear in your account. If the return does not meet our return policy criteria, we may refuse the return or offer you a store credit instead of a refund. In the case of a defective item, we will ensure that you are fully reimbursed or offered an exchange, depending on your preference.
5. Exchanges
If you prefer an exchange over a refund, we are happy to accommodate that within the return window, provided the item is in eligible condition. If you wish to exchange an item for a different size, color, or style, please contact our customer support team for assistance. We will check the availability of the new item and provide you with instructions on how to complete the exchange. Please note that the item being returned must be in its original, unused condition, and the exchange will be processed once we receive and verify the returned product. You will be responsible for any price differences and return shipping fees.
6. Damaged or Defective Items
If your jewelry arrives damaged, defective, or not as described, please contact us immediately. We will make every effort to resolve the issue as quickly as possible. In these cases, we offer a full refund or exchange at no additional cost to you. We may ask for pictures of the damage or defect to assist in processing your return request. If your item is faulty or damaged due to our error, we will cover the return shipping cost and ensure that a suitable resolution is provided. Your satisfaction is our priority, and we are committed to resolving any issues with your order.
7. Non-Returnable Items
Some items are not eligible for returns or exchanges. These include custom-made, personalized, or engraved jewelry, as well as items that have been worn or altered in any way. We also do not accept returns on gift cards or items purchased through promotions that specify non-returnable conditions. Please ensure that you read the product descriptions and terms of sale before making a purchase, as certain items may not be eligible for return under our policy. If you have any questions about whether a specific item can be returned, feel free to contact us for clarification.
8. Return Shipping
Return shipping is the responsibility of the customer unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75 to ensure that your return reaches us safely. Shivin Jewels is not responsible for lost or stolen packages that are returned without proper tracking or insurance. Once we receive the returned item, we will notify you and begin processing your return or exchange request. Please ensure that the item is returned within the specified return period and in its original, unused condition.
9. Changes to Return Policy
Shivin Jewels reserves the right to update or modify this Return Policy at any time. If there are any significant changes, we will notify customers via email or through a prominent notice on our website. We recommend that you review this policy periodically to stay informed about any updates. Any changes to the return policy will only apply to purchases made after the date of the update. If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team. We are here to help!
This Return Policy ensures a clear and fair process for returns and exchanges. If you have any questions or require assistance, please don’t hesitate to reach out to us. Your satisfaction is important to us, and we aim to resolve any issues as smoothly as possible.
